Have questions about our services, policies, or what to expect? We’re here to help. Explore everything you need to know before your visit to JMAC Hair Studio & Medi Spa in Powell, Ohio.
At JMAC Hair Studio & Medi Spa, our goal is to provide more than just a service. We strive to create an elevated experience where every guest feels welcomed, listened to, and cared for! From consultations to customized treatments, our focus is always on delivering professional results while making your appointment relaxing and enjoyable.
We understand that schedules can change. We kindly ask for at least 24 hours’ notice to cancel or reschedule your appointment. Appointments canceled or rescheduled within 24 hours will incur a 50% charge of the scheduled service(s). This allows us to respect our team’s time and accommodate other guests.
To help us continue providing the best experience for all guests, repeated late cancellations or no shows may require a card on file for future bookings.
Your satisfaction is very important to us. If you are not completely happy with your service, we welcome the opportunity to make it right. Please contact us within the following timeframes:
Haircuts: within 7 days
Hair Color: within 14 days (must be using recommended professional products)
Perms: within 14 days
Nail Services: within 7 days
Our team will work with you to adjust your service and ensure you leave feeling confident and happy with your results.
Yes! If you are not satisfied with a product purchased at JMAC, you may return it within 14 days of purchase.
Unused products: eligible for full return
Used products: subject to a 20% restocking fee
Our team is always happy to recommend the right products for your hair, skin, or nails to ensure the best results at home.
Our experienced team at JMAC Hair Studio & Medi Spa in Powell, Ohio is here to help. We offer personalized consultations to recommend the best hair, skin, and nail services based on your goals, lifestyle, and maintenance preferences.
Yes, many of our clients enjoy combining hair, skin, and nail services in one appointment! Our team will help coordinate your services to create a seamless, relaxing experience.
Every haircut at JMAC begins with a personalized consultation to understand your goals, lifestyle, and hair type. Your service includes a wash, cut, and a basic style. If you’d like additional styling such as curls or flat iron work, we’re happy to add that, just be sure to book accordingly, as it requires extra time and an additional cost.
We recommend wearing dark colors or using one of our provided salon capes to help protect your clothing during your service. While we take great care, JMAC is not responsible for any damage to clothing. For the best experience, please avoid hoods, turtlenecks, or bulky collars, as they can interfere with certain services.
If you have long, thick, or high density hair, additional time may be needed to achieve your desired results. We recommend noting this when booking so we can schedule accordingly and give your service the attention it deserves.
Because these hair types often require extra product, time, and technique, there may be an additional cost. Your stylist will always review this with you during your consultation for full transparency.
If you’ve used box color or at home treatments, please let us know prior to your appointment. This information helps our stylists properly plan your service, as additional time, product, or a corrective approach may be needed to safely achieve your desired result.
Yes! Gift cards are available and make the perfect gift for any occasion. They can be used toward any service or product at JMAC. They can not be redeemed at JMAC Salon Suites.
Pre booking helps ensure you secure your preferred stylist and time. Many services, especially color and specialty services, are scheduled several weeks in advance. Pre booking helps maintain the health and consistency of your hair, skin, or nails.
We understand that delays can happen and we do allow a 15-minute grace period for late arrivals.
If you arrive within this window, we will do our best to accommodate your service; however, your appointment may need to be shortened in order to respect the next guest’s scheduled time.
If you arrive more than 15 minutes late, your appointment may need to be rescheduled and may be subject to our cancellation policy.
If you are running late, we kindly ask that you contact the salon as soon as possible so we can assist you.
Please let us know before your appointment. Our team will customize your service and select appropriate products to ensure a safe and comfortable experience.
Absolutely! We pride ourselves on creating a welcoming, judgment free environment where first time guests feel comfortable, informed, and cared for.
To maintain a calm, relaxing, and elevated environment for all guests, we kindly ask that only those receiving services attend appointments. If you need to bring a guest or child, please contact us in advance so we can make appropriate arrangements.
Yes! We offer complimentary WiFi so you can stay connected, catch up on work, or simply relax and enjoy your time at JMAC Hair Studio & Medi Spa in Powell, Ohio.
Yes! Your feedback means so much to us. If you loved your experience at JMAC, we would greatly appreciate you leaving a review or sharing your experience. Your support helps our small business grow and allows others to find services they’ll love.